Welcome to REYA (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website and purchase our jewellery.

By using our site, you agree to the practices described in this policy.

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1. Who we are:
REYA is a premium jewellery brand offering anti‑tarnish, demi‑fine pieces in India (INR).
If you have any questions about this policy, you can contact us at:

• Email: [add your email]

• Address: Ashar Edge, Manpada, Thane West - 400610

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2. Information we collect:

We may collect the following types of information:

a. Information you provide directly

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment‑related details (processed securely by our payment providers; we do not store full card details)

• Messages you send us via forms, chat or email

• Account details if you create a member account (login email, profile info)

b. Information collected automatically
When you visit our site, we may automatically collect:

• IP address

• Device and browser type

• Pages viewed and time spent on the site

• Referring website or ad

• General location (city/country level)

c. Cookies and similar technologies
We use cookies and similar tools to:

• Keep you logged in

• Remember your cart

• Understand how visitors use our site

• Improve performance and marketing

You can manage cookies through your browser settings, but some features may not work properly if you disable them.

 

3. How we use your information

We use your information to:

• Process and deliver your orders

  • Manage payments, shipping and returns

  • Send order confirmations and updates

• Provide customer support

  • Respond to your questions and requests

• Manage your account

  • Let you log in, view orders and manage preferences

• Improve our website and products

  • Analyse how visitors use our site

  • Fix issues and improve the shopping experience

• Marketing and communication (with your consent where required)

  • Send updates about new collections, offers and eco‑friendly initiatives

  • Show relevant ads on social media or other platforms

You can opt out of marketing emails at any time by using the “unsubscribe” link in our emails.

 

4. How we share your information

We do not sell your personal data. We may share it with:

• Service providers who help us run our business, such as:

  • Payment processors

  • Shipping and logistics partners

  • Email and marketing tools

  • Website hosting and analytics providers

These partners only receive the information needed to perform their services and are expected to protect it.

• Legal and regulatory authorities when required by law or to protect our rights, safety, or the rights and safety of others.

If we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to appropriate safeguards.

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5. Data retention

We keep your personal data only for as long as necessary to:

• Provide our services and complete your orders

• Meet legal, tax and accounting requirements

• Resolve disputes and enforce our agreements

When data is no longer needed, we will delete or anonymise it.

 

6. How we protect your information

We use reasonable technical and organisational measures to protect your data, including:

• Secure connections (HTTPS)

• Limited access to personal data

• Use of trusted third‑party payment processors

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

 

7. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page regularly.

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8. Contact us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

• Email: [add your email]

• Address: Ashar Edge, Manpada, Thane west - 400610