Welcome to REYA. This Shipping & Delivery Policy explains how we process, ship and deliver your orders.

1. Order Processing Time

• Orders are usually processed within [1–3 business days] after payment is confirmed.

• Orders placed on weekends or public holidays are processed on the next business day.

• During sales or peak seasons, processing times may be slightly longer.

 

2. Shipping Locations

• We currently ship to all over India.

• If your pin code is not serviceable, we will contact you to cancel and refund your order.

​

3. Shipping Methods & Delivery Time

We work with trusted courier partners to deliver your jewellery safely.

• Standard Shipping:

  • Estimated delivery: [3–5 business days within India] after dispatch.

Delivery times are estimates only and may vary due to courier delays, weather, festivals, or other factors beyond our control.

​

4. Shipping Charges

• Shipping charges are shown at checkout before you confirm your order.

• We may offer free shipping above a certain order value, as mentioned on our website or in promotions.

• Any customs duties, import taxes or additional fees for international orders (if applicable) are the buyer’s responsibility.

​

5. Order Tracking

• Once your order is shipped, you will receive an email/SMS with a tracking number and a link (where available).

• You can use this link to track the status of your shipment.

​

6. Delivery Attempts

• Our courier partner will usually make [1–3 delivery attempts].

• If the package cannot be delivered due to an incorrect address, unreachable phone number, or repeated failed attempts, it may be returned to us.

• In such cases, we may charge additional shipping fees to resend the order.

 

7. Address & Contact Details

• Please ensure your shipping address, pin code and phone number are correct and complete at checkout.

• We are not responsible for delays or non‑delivery caused by incorrect or incomplete details provided by you.

 

8. Damaged, Opened or Missing Packages

• If your package appears damaged, tampered with or opened at the time of delivery:

  • Please refuse to accept the package, if possible, and inform us immediately.

  • If you accept it, take clear photos/videos of the outer packaging, inner packaging and product, and contact us within [24–48 hours] of delivery.

• We will review the case with our courier partner and guide you on the next steps.

 

9. Delays Beyond Our Control

• We are not responsible for delays caused by:

  • Courier or logistics issues

  • Strikes, lockdowns, natural disasters, or other force majeure events

  • Customs clearance (for international orders, if applicable)

• We will do our best to support you and keep you updated in such cases.

​

10. Non‑Delivery & Lost Packages

• If your tracking shows “delivered” but you have not received the package, please:

  • Check with neighbours, security, reception, or family members.

  • Contact the courier using the tracking details.

  • Inform us within [24–72 hours] of the “delivered” status.

• We will coordinate with the courier to investigate. Resolution may take some time and will depend on the courier’s findings.

​

11. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time.
Any changes will be posted on this page with a revised “last updated” date. Your continued use of our site and services means you accept the updated policy.

 

12. Contact Us

For any questions about shipping or delivery, please contact us at:

• Email: jewellerybyreya@gmail.com

• Phone: